These Terms and Conditions govern the use of the Weelx application and services by passengers (riders). By downloading the app or booking a ride, you agree to be bound by these terms. Please read them carefully before using the service. The French version follows the English version.
Article 1. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
- “Weelx”, “we”, “us”, “our” refers to Weelx, the company operating the Weelx platform and mobile application, reachable at [email protected].
- “Platform” refers to the Weelx mobile application (iOS and Android), website, and any related digital services.
- “Rider” or “User” refers to any individual who downloads, registers on, or uses the Platform to request transportation services.
- “Driver” refers to any independent professional licensed chauffeur registered on the Platform to provide transportation services.
- “Ride” refers to a transportation service requested by a Rider and fulfilled by a Driver through the Platform.
- “Service” refers collectively to the Platform and all features and functionalities made available to Riders.
- “Fare” refers to the fixed price displayed to the Rider before booking confirmation, inclusive of all applicable taxes and fees.
- “Account” refers to the personal profile created by a Rider upon registration on the Platform.
- “Promotional Credit” refers to any discount, voucher, promo code, or ride credit issued by Weelx and redeemable through the Platform.
Article 2. Acceptance of Terms
By creating an Account or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines or policies referenced herein.
If you do not agree to these terms, you must immediately cease using the Platform and delete your Account.
We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on the Platform with a revised effective date. Continued use of the Platform after such updates constitutes your acceptance of the revised Terms.
You must be at least 18 years of age to create an Account and use the Platform. By accepting these Terms, you represent and warrant that you are 18 years of age or older.
Article 3. Nature of the Service
Weelx is a technology platform that connects Riders seeking private transportation with independent licensed Drivers. Weelx acts as an intermediary and does not itself provide transportation services.
Drivers operating on the Platform are independent professionals, not employees, agents, or contractors of Weelx. Weelx does not direct, control, or supervise the provision of transportation services by Drivers.
By using the Platform, you acknowledge and agree that:
- Weelx is a booking and dispatch technology platform only.
- The transportation contract is formed directly between you and the Driver upon booking confirmation.
- Weelx is not a party to the transportation agreement and bears no liability for its performance or non-performance.
Weelx makes no guarantee of Driver availability, response time, or service quality beyond the commitments expressly stated in these Terms.
Article 4. Account Registration and Security
To access the Service, you must create an Account by providing accurate, complete, and current information including your full name, email address, and phone number. You agree to keep this information up to date at all times.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at [email protected] if you suspect any unauthorized use of your Account.
You may not create more than one Account. You may not create an Account on behalf of another person without their explicit authorization. Weelx reserves the right to suspend or terminate Accounts that are found to be fraudulent, duplicated, or in violation of these Terms.
Account registration requires OTP verification via your registered phone number. By providing your phone number, you consent to receive verification messages from Weelx via SMS or WhatsApp.
Article 5. Ride Booking and Fare
Rides may be booked exclusively through the Platform. Attempting to arrange rides directly with Drivers outside the Platform is a violation of these Terms and may result in Account suspension.
Upon entering your destination, the Platform will display a fixed Fare for the requested ride. This Fare is all-inclusive and covers:
- Base transportation cost
- All applicable taxes
- Gratuity (included at our standard rate)
- No hidden charges or surcharges
By confirming a booking, you agree to pay the displayed Fare in full. The Fare is fixed at the time of booking and will not change during the ride, except in cases where:
- You substantially modify the destination during the trip (at the Driver’s discretion to accept or decline).
- The booking falls under the By the Hour service, in which case pricing is calculated per the applicable hourly rate as described in Article 6.
Bookings are confirmed once you receive an in-app confirmation notification. Weelx reserves the right to cancel a booking if no available Driver can be matched within a reasonable time, in which case no charge will be applied.
Article 6. By the Hour Service
Weelx offers a “By the Hour” service that allows Riders to book a Driver and vehicle for a specified period of time rather than for a single point-to-point trip.
6.1 – Minimum Booking Duration
The minimum booking duration for the By the Hour service is half a day (6 hours). Bookings shorter than 6 hours are not available under this service type. Riders may extend the booking beyond 6 hours in increments as displayed in the app at the time of booking.
6.2 – Pricing
The applicable hourly rate for the By the Hour service is displayed in the app at the time of booking. The total Fare is calculated based on the booked duration and is payable at the rate confirmed at the time of booking. Any extension beyond the originally booked duration will be charged at the prevailing hourly rate displayed in the app at the time the extension is confirmed.
6.3 – Geographic Scope
The By the Hour service is available within the geographic zones defined and displayed in the Platform. Travel outside the designated zone may incur additional charges, which will be communicated to the Rider before departure.
6.4 – Overtime
If a Rider exceeds the originally booked duration without having confirmed an extension through the Platform, overtime charges will apply automatically. The overtime rate will be displayed in the app and charged to the Rider’s payment method on file.
6.5 – Cancellation
Cancellations of By the Hour bookings follow the general cancellation policy set out in Article 7, except that cancellation fees may be higher given the reserved nature of the service. The applicable cancellation fee will be clearly displayed in the app at the time of cancellation.
6.6 – Driver and Vehicle
During the By the Hour booking, the assigned Driver and vehicle remain at the Rider’s disposal for the entire booked period. The Rider agrees to treat the Driver and vehicle with respect at all times, in accordance with Article 9 of these Terms.
Article 7. Cancellations and No-Shows
You may cancel a booking at any time before the Driver arrives at the pickup location. The following cancellation policy applies:
- Cancellation before Driver dispatch: No charge.
- Cancellation after Driver dispatch and within 5 minutes of confirmation: No charge.
- Cancellation more than 5 minutes after Driver dispatch: A cancellation fee may apply, as displayed in the app at the time of cancellation.
- No-show (Rider not present at pickup after Driver has waited the standard waiting period): A no-show fee applies as displayed in the app.
Weelx reserves the right to modify the cancellation policy. The applicable policy will always be displayed clearly in the app at the time of booking and cancellation.
In the event of a Driver cancellation, you will be notified immediately and offered a rebooking at no additional cost.
Article 8. Payment
All payments are processed through the Platform. Accepted payment methods include:
- Credit and debit cards
- Apple Pay
- Google Pay
- Cash
- Any other payment method displayed in the app
8.1 – Electronic Payments
For electronic payment methods, payment is processed upon completion of the ride. By saving a payment method to your Account, you authorize Weelx to charge the applicable Fare to that method upon ride completion.
Electronic payment processing is handled by Stripe, a third-party payment service provider. By using the Platform, you agree to be bound by Stripe’s terms of service, available at stripe.com. Weelx does not store your full card details.
8.2 – Cash Payments
Where cash payment is selected, the Rider must pay the full displayed Fare directly to the Driver upon completion of the ride. The Rider is responsible for having the exact amount or sufficient change. Weelx shall not be liable for any disputes between Riders and Drivers regarding cash transactions. Drivers are not required to carry change.
Weelx reserves the right to limit or suspend cash payment availability for any Rider at its sole discretion, including but not limited to cases of repeated no-shows, cancellations, or outstanding balances.
8.3 – Payment Disputes
In the event of a payment dispute, you must contact us at [email protected] within 7 days of the ride. Weelx will investigate and respond within 10 business days.
8.4 – Currency
All prices are displayed in Moroccan Dirhams (MAD) unless otherwise stated. For international payment cards, your card issuer may apply conversion fees.
Article 9. Rider Conduct
You agree to treat Drivers and other users of the Platform with respect and dignity at all times. The following conduct is strictly prohibited:
- Physical or verbal abuse, harassment, or intimidation of Drivers.
- Damaging, soiling, or defacing the Driver’s vehicle.
- Smoking, eating, or consuming alcohol in the vehicle without the Driver’s consent.
- Requesting Drivers to violate traffic laws or take unauthorized routes.
- Recording Drivers (audio or video) without their explicit consent.
- Using the Platform for any unlawful purpose.
In the event of damage to a Driver’s vehicle caused by a Rider, Weelx reserves the right to charge a cleaning or repair fee to the Rider’s payment method on file. The amount will be assessed based on the nature and extent of the damage.
Weelx operates a zero-tolerance policy on violence, discrimination, and sexual harassment. Violations will result in immediate and permanent Account termination and may be reported to relevant authorities.
Article 10. Ratings and Reviews
After each ride, both Riders and Drivers are invited to rate the experience. Ratings are on a scale of 1 to 5 stars and may include optional written feedback.
Your ratings are used to maintain service quality across the Platform. Weelx reserves the right to suspend or terminate Accounts with consistently low ratings that indicate conduct incompatible with these Terms.
You agree not to submit false, misleading, or defamatory ratings. Ratings and reviews must reflect genuine experiences and may not be used to coerce or threaten Drivers.
Article 11. Promotional Credits and Promo Codes
Weelx may, at its sole discretion, issue Promotional Credits including promo codes, vouchers, ride credits, or other discounts to Riders. The following terms apply to all Promotional Credits:
- Personal and non-transferable: Promotional Credits are issued to a specific Account and may not be transferred, sold, bartered, or shared with other users.
- Single use: Unless otherwise stated, each promo code may be redeemed only once per Account.
- Expiration: Promotional Credits expire on the date specified at the time of issuance. Expired credits have no cash value and cannot be reinstated.
- No cash value: Promotional Credits may not be redeemed for cash, refunded, or applied retroactively to completed rides.
- One per ride: Unless otherwise stated, only one Promotional Credit may be applied per ride.
- Conditions of use: Promotional Credits may be subject to minimum Fare requirements, geographic restrictions, time-of-day limitations, or specific service types as communicated at the time of issuance.
Weelx reserves the right to modify, suspend, or cancel any promotional program at any time without prior notice. Abuse of promotional programs, including the creation of multiple Accounts to obtain additional credits, constitutes a violation of these Terms and may result in Account suspension or termination and forfeiture of all unused credits.
Article 12. Estimated Arrival Times and Route Information
The Platform may display estimated arrival times (ETAs), estimated trip durations, and suggested routes for informational purposes. These estimates are generated based on real-time traffic data, GPS information, and algorithmic projections.
You acknowledge and agree that:
- All ETAs and route information displayed on the Platform are estimates only and are not guaranteed.
- Actual arrival times, trip durations, and routes may vary due to traffic conditions, road closures, weather, GPS inaccuracies, or other factors beyond Weelx’s or the Driver’s control.
- Weelx shall not be liable for any loss, damage, or inconvenience resulting from inaccurate ETAs, route deviations, or delayed arrivals.
- Drivers retain full discretion over the route taken, subject to applicable traffic laws and regulations.
Article 13. Limitation of Liability
To the maximum extent permitted by applicable law, Weelx’s total liability to you for any claim arising from or related to the use of the Platform or the Service shall not exceed the Fare paid for the ride in question.
Weelx shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages of any kind.
- Loss of profits, data, goodwill, or business opportunities.
- Damages arising from acts or omissions of Drivers, who are independent professionals.
- Delays, cancellations, or service interruptions caused by force majeure events including but not limited to natural disasters, government actions, strikes, pandemics, or extreme weather.
- Technical failures, interruptions, or errors in the Platform beyond Weelx’s reasonable control.
- Any loss, damage, or inconvenience arising from inaccurate estimated arrival times, route information, or GPS data.
- Disputes between Riders and Drivers regarding cash transactions.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Moroccan law.
Article 14. Indemnification
You agree to indemnify, defend, and hold harmless Weelx, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, actions, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of the Platform or the Service.
- Your violation of any provision of these Terms.
- Your violation of any applicable law, regulation, or third-party right.
- Your conduct during any ride, including damage to a Driver’s vehicle or property.
- Any dispute between you and a Driver, including disputes arising from cash payments.
- Any content you submit, post, or transmit through the Platform, including ratings and reviews.
This indemnification obligation shall survive the termination of your Account and these Terms.
Article 15. Insurance
All Drivers operating on the Weelx Platform are required to hold valid and adequate professional transportation insurance covering passengers for the duration of each ride. Weelx verifies this at onboarding and requires renewal documentation periodically.
Weelx itself does not provide passenger insurance. In the event of an incident during a ride, claims should be directed first to the Driver’s insurance provider.
Weelx recommends that Riders carry their own personal travel insurance, particularly for airport transfers and long-distance journeys.
Article 16. Privacy and Data Protection
Your privacy is important to us. Our collection, use, storage, and sharing of your personal data is governed by our Privacy Policy, available at weelx.com/privacy, which forms an integral part of these Terms.
By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes, but is not limited to, your name, phone number, email address, payment information, and precise location data during ride sessions.
You have the right to access, correct, or request deletion of your personal data at any time by contacting us at [email protected].
Article 17. Communications and Notifications
By creating an Account and using the Platform, you consent to receive the following communications from Weelx:
- Transactional communications: Ride confirmations, receipts, cancellation notices, payment alerts, and other notifications directly related to your use of the Service. These are essential to the operation of the Service and cannot be opted out of while your Account is active.
- Service updates: Notifications regarding changes to these Terms, the Privacy Policy, Platform features, maintenance schedules, or service disruptions.
- Push notifications: Real-time alerts about ride status, Driver location, promotions, and other relevant information delivered through your device’s notification system. You may manage or disable push notifications through your device settings at any time.
- Promotional communications: Offers, discounts, surveys, and marketing messages. You may opt out of promotional communications at any time through the app settings or by contacting [email protected]. Opting out of promotional communications does not affect transactional or service-related communications.
Communications may be delivered via in-app notifications, push notifications, SMS, WhatsApp, or email, depending on the nature of the communication and your registered contact information.
Article 18. Intellectual Property
The Platform, including all content, software, designs, trademarks, logos, and technology, is the exclusive property of Weelx and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose of booking rides. You may not:
- Copy, modify, distribute, or create derivative works of the Platform or any of its content.
- Reverse engineer, decompile, or attempt to extract the source code of the application.
- Use automated tools, bots, or scrapers to access or interact with the Platform.
- Use the Weelx name, logo, or trademarks without prior written consent.
Article 19. Account Suspension and Termination
You may close your Account at any time through the account deletion feature available within the app, or by contacting us at [email protected]. Pending payments, if any, remain due upon account closure.
Upon account deletion, Weelx will process the removal of your personal data in accordance with our Privacy Policy and applicable data protection laws. Certain data may be retained as required by law or for legitimate business purposes (such as fraud prevention and financial record-keeping) for a limited period as specified in the Privacy Policy.
Weelx reserves the right to suspend or permanently terminate your Account, with or without notice, in the event of:
- Violation of any provision of these Terms.
- Fraudulent, abusive, or unlawful conduct on or off the Platform.
- Conduct that poses a safety risk to Drivers, other Riders, or third parties.
- Providing false information at registration or during use.
- Chargebacks or persistent payment failures without resolution.
- Abuse of promotional programs, including multiple Account creation.
Upon termination, your right to use the Platform ceases immediately. All unused Promotional Credits are forfeited. Weelx is not liable to you for any damages resulting from a termination carried out in good faith pursuant to these Terms.
Article 20. End-User License Agreement (Mobile Application)
This article applies to your use of the Weelx mobile application downloaded from the Apple App Store, Google Play Store, or Huawei AppGallery and supplements the other provisions of these Terms.
20.1 – Acknowledgment
You acknowledge that these Terms are concluded between you and Weelx only, and not with Apple Inc. (“Apple”), Google LLC (“Google”), or Huawei Technologies Co., Ltd. (“Huawei”). Weelx, not Apple, Google, or Huawei, is solely responsible for the Weelx application and its content.
20.2 – Scope of License
The license granted to you for the Weelx application is a limited, non-exclusive, non-transferable, revocable license to use the application on any compatible device that you own or control, in accordance with the usage rules set forth in the applicable app store terms of service. You may not distribute or make the application available over a network where it could be used by multiple devices at the same time.
20.3 – Maintenance and Support
Weelx is solely responsible for providing maintenance and support services with respect to the Weelx application, as specified in these Terms or as required under applicable law. You acknowledge that Apple, Google, and Huawei have no obligation whatsoever to furnish any maintenance and support services with respect to the Weelx application.
20.4 – Warranty
Weelx is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Weelx application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Weelx application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Weelx’s sole responsibility.
20.5 – Product Claims
You acknowledge that Weelx, not Apple, Google, or Huawei, is responsible for addressing any claims by you or any third party relating to the Weelx application or your possession and/or use of the Weelx application, including but not limited to: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
20.6 – Intellectual Property Claims
In the event of any third-party claim that the Weelx application or your possession and use of the application infringes that third party’s intellectual property rights, Weelx, not Apple, Google, or Huawei, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
20.7 – Third-Party Beneficiary
You acknowledge and agree that Apple, Google, Huawei, and their respective subsidiaries are third-party beneficiaries of these Terms as they relate to the Weelx application, and that, upon your acceptance of these Terms, each shall have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
20.8 – Export Compliance
You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable export and re-export control laws and regulations when using the Weelx application.
Article 21. Regulatory Compliance
21.1 – Licensed Transport Operators
Weelx operates exclusively with Drivers who are duly licensed and authorized transport professionals holding all permits, authorizations, and certifications required under the laws of the Kingdom of Morocco to provide passenger transportation services. This includes, but is not limited to, compliance with Royal Decree No. 1.63.260 relating to road transport by motor vehicles and Law No. 52.05 (Highway Code), as well as any applicable prefectural or regional regulations governing professional passenger transport.
Weelx verifies the licensing status of all Drivers at the time of onboarding and conducts periodic audits to ensure continued compliance. Drivers who fail to maintain valid and current authorizations will be immediately removed from the Platform.
21.2 – Platform Compliance
Weelx is committed to operating in full compliance with all applicable laws, regulations, and directives of the Kingdom of Morocco, including but not limited to:
- Transport and road safety regulations governing professional passenger transport.
- Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data, as enforced by the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).
- Consumer protection legislation applicable to digital platforms and electronic commerce.
- Tax and fiscal obligations, including the collection and remittance of applicable taxes.
- Anti-money laundering and counter-terrorism financing regulations as applicable to payment processing.
21.3 – Rider Acknowledgment
By using the Platform, you acknowledge and agree that:
- Weelx connects you exclusively with licensed, authorized transport professionals.
- The transportation service is provided by independent licensed operators, not by Weelx.
- You will not use the Platform to engage in any activity that violates Moroccan law or the laws of any jurisdiction in which the Service is used.
- You are responsible for complying with all local laws and regulations applicable to your use of the Service, including any requirements related to passenger conduct during transportation.
21.4 – Regulatory Evolution
The regulatory framework governing digital mobility platforms and ride-hailing services in Morocco is subject to change. Weelx is committed to adapting its operations to comply with any new laws, regulations, or directives enacted by the Moroccan government or competent authorities.
In the event that regulatory changes materially affect the provision of the Service, Weelx will notify Riders through the Platform and update these Terms accordingly. Continued use of the Platform after such notification constitutes acceptance of the updated Terms. If any regulatory change renders the Service unavailable in whole or in part, Weelx shall not be liable for any resulting loss, inconvenience, or inability to use the Platform.
21.5 – Cooperation with Authorities
Weelx cooperates fully with local, regional, and national authorities in Morocco. Weelx may disclose Rider or trip information to competent authorities when required by law, court order, or regulatory directive, or when necessary to protect the safety of Riders, Drivers, or the public. Such disclosures will be made in accordance with our Privacy Policy and applicable data protection laws.
Article 22. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to conflict of law principles.
In the event of a dispute arising from or in connection with these Terms or the Service, the parties agree to first attempt to resolve the matter amicably by contacting Weelx at [email protected].
If the dispute cannot be resolved amicably within 30 days, the competent courts of Marrakech, Morocco, shall have exclusive jurisdiction.
Article 23. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Weelx regarding your use of the Service.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No Waiver: Failure by Weelx to enforce any provision of these Terms shall not constitute a waiver of the right to enforce such provision in the future.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Weelx may assign its rights freely.
Force Majeure: Weelx shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Weelx’s reasonable control, including but not limited to natural disasters, acts of government, epidemics or pandemics, war, terrorism, strikes, power outages, internet or telecommunications failures, or extreme weather conditions.
Contact: For any questions regarding these Terms, please contact us at [email protected] or through the in-app support feature.